3: Human Resources

Personal qualities/ Skills

1. Skills required running a business

Product KnowledgeFirstly this is the most important to my organisation MusaMobiles as we have to know and understand the field we operate in thoroughly. The customers approach us with a sense of trust in order for them to receive the best product and service; they want us to know the best products accessories and network service providers which will suit them. Therefore in order for us to do this we have to be updated with the ever changing mobile phone industry.

Human Resources

This part of my firm is very important sector of the firm as they ensure who comes in and out of the company. The companies HR department have to ensure that all the employees are being paid correctly and on time furthermore they have train employees to the right standard of understanding ranging from health and safety to fire training. The company has to keep its employees motivated and happy in the workplace in order to receive a quality output from the staff. Overall the company has to recruit the correct people who understand the mobile industry thoroughly.

Marketing Skills

The marketing department is equally important as they present the face or the image of the company to the general public. Musa mobile marketing department should be using effective marketing strategies and techniques to attract new customers; in addition to this they should also be aiming to please the current existing customers by sending them direct marketing mail and offers using their data on the system information. If the firm has executed the marketing strategies effectively then this often leads to better reputation, market share and overall profit increase.

Financial Skills

Finance department is also play a key role in the MusaMobiles, they have to ensure that the company’s inflows and outflows are being correctly monitored in order to have a healthy cash flow. The finance department have to ensure that the expenses are not more than the revenue or else this create a loss for the firm which is not an option. Lastly but not least the finance department have to plan for financial developments of the firm and offer advice and suggestions to lessen expenditure and increase revenue.

Operation skills

The operation skills of the company Includes the controlling of the overall operational activities of the company such as the stock control team, they have to ensure that the company are operating with enough stock and control the reorders.

ICT skills

ICT can be considered the core of my firm; ICT is ever changing in over the yeas especially with the introduction of internet. Musa Mobiles is an online mobile phone second hand distributor consequently  my company’s IT department have to acquire the relevant software and hardware in order to compete with other competition. They also need to keep updated with the ever changing technology with the mobile phone stock as the upcoming generation mobile phones is 4G however in this year the 5G is being released into the market.

2.    

Skills	Do I have them?
English Language	GCSE B grade
ICT	GCSE A grade
Marketing, Finance and Human Resources	BTEC Level 3
Maths	GCSE C grade
Communication	BTEC grade Merit
Team Working	Supervisor at workplace
Confidence	Sports team Captain
Interpersonal	Very Social and outgoing

My personal strengths	My personal weaknesses	Skills and abilities I do not have
Motivated, problem solving, good interpersonal skills, management skills, and punctual	impatient, lack of life experience	Patience, Experience of running a business

   

3. Skills and Gap development needs

Objective	Short Term	Long Term
Marketing	Hire a MBA level 7 to set up a short term strategy and plan to increase profit and awareness	Send an employee 1 day a week over a 2 year period on a DMS post graduate scheme http://www.staffs.ac.uk/courses_and_study/courses/management-studies-dms-tcm4214159.jsp
Accounting	Hire a part time Accountant from an external firm to help on my short term finances	Send another employee to a AAT course in order for them to become a qualified accountanthttp://www.aat.org.uk/
ICT	it would be pointless to keep training employees as ICT is ever changing ,therefore I would externally hire an IT consultant	Hire an external IT consultant with the skills required to handle software and hardware